How can we help?

Head to your dashboard and hit Edit profile. Changes save to your listing immediately — if you’re published, clients see them right away.

Three things have to be true: your license is verified, your listing subscription is active, and your profile is published. Your dashboard shows which of these still needs attention. Once all three are set, hit Publish profile.

A profile view is counted once per visitor session when someone opens your full profile — from the directory or a direct link. A website clickis counted when a visitor clicks the “Visit website” button on your profile. Your own visits to your profile are never counted.

Yes — Unpublishon your dashboard takes the listing out of the directory but keeps everything you’ve written. Publish again whenever you’re ready.

Submit your license type, number, and state from your dashboard. We check it against the state licensing database and approve submissions, usually within a couple of business days.

The rejection note on your dashboard says what didn’t match. Double-check the number and state (it must be the license exactly as it appears in the state registry) and resubmit. Stuck? Contact us and we’ll sort it out together.

Open Billing & plan and choose Manage billing — that takes you to the secure Stripe portal where you can switch plans, update your card, or download invoices.

Your listing stays live until the end of the period you’ve paid for, then comes off the directory. Nothing is deleted — your profile content and account stick around, and resubscribing relists you.

Stripe retries automatically for a while and we keep your listing up during the grace period. Update your card via Manage billing to clear it up.

The discussion boards, CE listings, and events are for verified, subscribed therapists only. Once you’re verified, visit the community to pick your display name and join in.

Display names are permanent so conversations keep their context. If yours needs fixing (typo, name change), contact us and we’ll update it for you.